Guitar Center, which also operates a direct marketer of instruments called Musician’s Friend, has a tumultuous history. You should consider quotations obtained for non-warranty work immediately and advise the Authorized Epiphone Service Center or Epiphone … Damage caused during the installation or resulting from the installation is not covered under your Limited Lifetime Warranty. Guitar Center is the world's largest musical instruments retailer. I rank it up there with conundrums like buying rental car insurance and ordering dessert. Mr. James said that a broad range of customers, beyond those in Puerto Rico, frequently had trouble claiming warranties purchased for expensive products. Your proof of purchase or sales receipt must accompany all requests for warranty coverage, regardless of whether or not you have already registered your instrument with us. 2 … Having just come back from San Juan, I can tell you that the people on the island have it tough enough already and the last thing they need is to be taken advantage of yet again. No, as long as it is done by an authorized Martin Service Center to ensure proper installation. Also, do I have to have my receipt, or can they look me up on their computers? If you have questions about the warranty of your specific product, please contact our Fender Consumer Relations Department and a representative will be happy to provide you with information. There’s always some technicality that gets them out of it.”. Not 5 star as stated in reviews. Guitar Center’s doubled in-store return policy for recording devices, studio So my mic just stopped working for some reason unknown to man, and today i was going to record a new song -_____-would i be able to take the mic in and replace it/repair it. This warranty is extended to the original retail purchaser only and may not be transferred or assigned to subsequent owners. There was a public offering in 1997. Another former sales associate, Garrett Williams, said that when he switched from the English-speaking sales staff to the Spanish-speaking staff, “it never changed about trying to put Asurion on every single” purchase. Guitar Center offers industry leading professional coverage to help you protect your gear. All Mogami cable assemblies are made with the finest cable, connectors, and assembly practices in the industry. I bought my Fender® instrument used. Warranty Information Lifetime Warranty. Understanding How Guitar Center Buys Used Gear Links: All of the gear used in my videos is available on my Amazon Influencer page! Shop Guitars, Bass, Drums, Amps, DJ, Keyboards, Pro-Audio and more. We have the details listed below. But I received a tip about problems at Guitar Center after I wrote recently about the troubles at Gibson, the guitar maker that filed for bankruptcy protection in May. If you believe you've received a defective product, contact our support team at (800) 222-4700 ext. Bobby Owsinski is a producer/engineer, author and coach. Have you purchased an extended warranty on an item from Guitar Center? “The adapter is considered an accessory, but without the adapter, the mixer doesn’t work at all,” he said. PLEASE NOTE: ESP does not offer repair service of any kind other than warranty repair service. Guitar Center’s staff members were pushed to sell Asurion warranties through management pressure and a variety of contests, according to interviews and internal emails that I reviewed. I purchased a defective product from a distributor, Guitar Center, who uses a manufacturer, Avid Technologies, Inc. Guitar Center is one of the largest retailers of musical instruments in the United States. based in Atlanta, said he bought a sound mixer and an Asurion warranty for about $600 combined in 2016, but had a lot of trouble redeeming the warranty after his power adapter was damaged. “That’s where the horror stories begin. If your guitar needs any service or maintenance that is not covered under warranty, it should be taken to any qualified professional. | Powered by WordPress, Trouble With A Guitar Center Extended Warranty? “If it’s above $200, the value of a product, they’re going to have a hard time with Asurion,” he said. I bought my Fender® electronic product used. That said, all companies try hard to sell these warranties because it’s all profit, and in many cases may even be more than on the item you purchased. Email: support@taylorguitars.com. With warranties, you’re left wondering whether you’ll need them, then whether you’ll get paid if you do. Mr. James, who left Guitar Center a few days ago, said most of the company’s Spanish-speaking customers came from Puerto Rico. Guitar Center has itself struggled since a 2007 leveraged buyout by Bain Capital left it saddled with debt heading into the financial crisis. When it comes to musical instruments and audio gear, the manufacturer almost always offers some warranty, while the retailer might offer a third party policy for an additional extended period of time. “They suggested I buy it,” said Ramon Figueroa, a 69-year-old professional trombonist who lives in Puerto Rico. He said he asked to get his money back after a friend of his, a saxophonist, tried to redeem his warranty and was told it was invalid. Let’s sell like crazy this week! So I went up to Guitar Center last week to exchange some busted Monster cables. Mr. Figueroa has a credit card through one of Guitar Center’s brands, Woodwind & Brasswind, and said in an interview Tuesday evening that his account had still not been credited after several weeks. Used musical instruments bought and sold daily so check back often. Store Return Policy Information: Please note that the in-store return policy may vary by covered product. currently the headphones are $150 and 5 star. Understand that the problems with collecting on warranty claims lies with Asurion, a company that’s more widely known for insuring consumer electronics, than Guitar Center. 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